What is WLR3?

WLR3 enables Pace Telecom to offer their own branded telephony service to their customers using the BT network.

• A PSTN telephony service supplied, by Openreach, through equivalent systems and processes

• Inbuilt order handling intelligence resulting in higher automation, lower order rejections and simpler processes

• Introduction of dialogue services. Used correctly these will enable a Pace Telecom  Partner to enhance provisioning and assurance work-flows by using the dialogue services on offer including knowing what is on a line, what network availability exists, whether an appointment is required etc.

• No system limit on volumes

• No on-going forecasting requirements or associated order priority

• Single interface for fulfilment and assurance, using common specification

• Regular updates of order progress via ‘keep customer informed (KCI) notifications

• Call data records (CDR’s) available

• Allows Pace Telecom partners to establish new revenue streams by introducing new products and features, not currently available on WLR2
o Non-standard line types
o Assurance escalation

• New processes to support existing scenario’s (e.g. Change of address) allowing a partner to control the order chain(s)

Click here to watch the MILO3/WLR3 movie or if you would like any further information please contact us on 0800 195 5115 or email info@pacetelecom.co.uk