What will MILO3 and WLR3 mean to you?

No more order rejections  

• Customer Addresses can be looked up against the BT database so that you nearly always get a correct address match.
• Full CLI validation can be obtain prior to order
• All the detail regarding a CLI  can be viewed so that you can see all the calling and network options, any open orders on that line, directory information, care level, exchange type.

Set realistic timescales

• MILO3 will let you see what line plant is available within the premises, down to how many pairs are available within the local Distribution Point (DP). If there are no pairs available, it is likely that service provision may not be possible within the standard lead times hence you can advise the client at the earliest possibility or even pre order.
• You can see ‘Stop Lines’ at a premise which could be very quickly re-connected.

Number reservation

• MILO3 gives you instant access of up to 580 available telephone numbers. You can advise your clients of numbers while they hold on the phone and reserve numbers in real time. The WLR3 system will provide a unique number reservation key which you then use when placing your order.
• The system will also improve the ease by which numbers can be ported from other carriers

Appointment booking

• MILO3 has access to the BT Openreach appointment diary, when you enter a desired date for service provision, the MILO3 system will return up to 20 available appointments and you can book one there and then. The MILO3 system will provide a unique appointment reservation key which you then use when placing your order.
• MILO3 will be able to re-request earlier appointments to reduce lead times if a cancellation becomes available for re-allocation.

Keeping Customers Informed (KCI)

• Once an order is placed, the BT Openreach will send (‘push’) messages back to the MILO3, to update the status of orders
• There are 5 different KCI statuses: Acknowledgement, Committed (which advises of all activity to do with the order), Completed, Rejected, Cancelled.

Faster orders

• MILO3 orders are placed immediately rather that entering a queue as happens now
• MILO3 will allow all the standard order types i.e. new provide, transfer, amendment etc.

Better Logging of faults

• MILO3 can conduct a line test and instantly get back a test result. The line test also provides a unique test reference number (key) that  can be used when logging a fault.
• MILO3 will be able to log a fault (Request Trouble Report) and instantly add or modify a temporary call divert if required. The call divert can also include an LCR access code so the diverted call need not be routed via BT.
• Status updates are sent (‘pushed’) back to MILO3, enabling you to keep your clients advised at all times.

Easier to claim compensation for failure of SLAs

• MILO3 makes it possible for you to see exactly how much time is spent on both orders and trouble tickets and hence can make compensation claims when SLAs are not met by Openreach.

Pace Telecom has made a significant investment in MILO3 developing a comprehensive solution to enable you to take full advantage of WLR3. Pace Telecom’s WLR3 application handles all these features in an intuitive and user friendly way. Register here to become one of the first to enter the world of MILO3.